Privacy Policy

Ethereal Frames ("we," "us," or "our"), operated by Raveen Perera in Vancouver, British Columbia, respects your privacy and is dedicated to handling your personal information with care, intention, and transparency. This policy outlines how we collect, use, and protect your information when you visit etherealframes.ca (the "Website") or engage our documentary photography and filmmaking services.

1. Information We Collect

We only gather details necessary to communicate with you, fulfill creative services, and maintain our digital portfolio:

• Inquiry and Booking Details: When you submit an inquiry form or correspond via email, we collect your name, partner's name, email address, phone number, event dates, locations, aesthetic preferences, and budget ranges.
• Client Imagery and Galleries: Photographs and video recordings captured during sessions, elopements, or weddings. These are curated, edited, and hosted securely for client viewing and proofing.
• Device and Browsing Data: As you browse the Website, Squarespace automatically logs standard technical data, such as your IP address, browser type, referral URLs, operating system, and interactions (such as pages visited, clicks, and session timestamps).
• Cookies and Tracking Pixels: We utilize necessary cookies to keep our website secure and operational. With your consent, we also utilize analytics cookies (Google Analytics, Squarespace Analytics) and tracking pixels (such as the Meta Pixel) to assess how visitors navigate our work and evaluate marketing effectiveness.

2. How We Use and Share Information

We do not sell, rent, or trade your personal details. We use your data strictly for the following purposes:

• Service Delivery: Corresponding with you, preparing creative timelines, managing contracts, invoicing, and delivering digital galleries or print products.
• Trusted Third-Party Service Providers: We work with select third-party platforms to run our studio operations:
  • Squarespace for website hosting and form routing
  • Pic-Time for secure client gallery hosting, image proofing, and lab fulfillment
  • Google Workspace for studio communication
  • Meta and Google Analytics for aggregated performance insights
• Portfolio and Editorial Features: Selected photographs may be showcased on our website, social media, or editorial submissions strictly in accordance with the model release terms agreed upon in your photography contract.
• Legal Compliance: We may disclose details if required by Canadian law, regulation, subpoena, or to protect our legal rights.

3. Data Storage and Retention

We maintain client correspondence, contract details, and archival imagery for as long as necessary to fulfill ongoing client access, tax standards, and studio operations.

Your data is protected through secure, encrypted connections (SSL) and authenticated third-party infrastructure. While no online transfer is completely infallible, we employ industry-standard security measures to safeguard your personal details against unauthorized access, alteration, or disclosure.

4. Your Rights and Choices

In accordance with British Columbia's Personal Information Protection Act (PIPA), Canada's PIPEDA, and applicable international privacy frameworks:

• Access and Correction: You may request access to the personal information we maintain about you, or ask to update or correct any inaccuracies.
• Deletion: You may request that we delete your contact information from our active databases, subject to our statutory record-retention requirements.
• Cookies and Tracking: You can manage or disable cookies via your browser settings at any time, or opt out of targeted web tracking through standard industry tools (such as optout.aboutads.info or the Google Analytics Opt-out Add-on).

5. Contact Information